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WeddingVenuesHQ

Review moderation policy

Reviews on WeddingVenuesHQ help couples choose a venue. To keep them trustworthy:

Who can write a review

  • Registered users with a verified email address.
  • One review per person per venue (you can edit yours at any time).
  • Venue owners, managers and staff cannot review venues they manage, and may not offer incentives for reviews.

What we publish

Honest first-hand experiences of a wedding or wedding-related event at the venue, positive or negative. Ratings cover an overall score plus optional value, service, ambiance, food and coordination scores.

Automated and human checks

Every review passes automatic checks for profanity, spam, links, contact details, duplicate text and unusual submission patterns. Reviews that trigger a check are held for a moderator. Moderators may also review any published review at any time.

What we remove or reject

  • Reviews that aren’t about a first-hand experience, or are about a different venue
  • Conflicts of interest (owners, staff, competitors), paid or incentivized reviews
  • Hate speech, harassment, threats, explicit content, or personal data about others
  • Spam, advertising, or links

We do not remove reviews because they are negative.

Reporting

Anyone can report a review using the “Report” link. Reports are reviewed by our moderation team.

Owner replies

Venue owners with a verified claim can post one public reply per review. Replies must follow the same content rules.

Ratings

Ratings shown on WeddingVenuesHQ are calculated only from published reviews on WeddingVenuesHQ. We don’t mix in ratings from other websites.